Q:  How do I know that you have received my online order?

You will receive an order confirmation email within 24 hours.


Q:  Can I cancel or change an order after I place it? If so, how long do I have to cancel or change it?

You may cancel or change your order up until 3:00 p.m. Pacific Standard Time on the same day you placed the order (all orders placed after 3:00 p.m. weekdays will have until 3:00 p.m. Pacific Standard Time on the next working day). Please contact us at (800) 987-DRWU (3798), or by email at custserv@drjessicawu.com.


Q: I received more than one order confirmation email. What do I do?


Orders are sometimes duplicated if the "Submit Order" button is hit more that once. Please contact us by email at custserv@drjessicawu.com or by phone at (800) 987-DRWU (3798) with the confirmation numbers you received and we will make sure only one order is processed.

Q: Can I track my orders on your web site?

If your order was placed online and shipped within the United States via FedEx, you can track it here (you will need the 6-digit Order Number from your email confirmation).

Please Note: Tracking information is available 1-2 business days after you place your online order. However, orders placed over the phone, via mail or fax or via any method other than FedEx cannot be tracked. If you cannot track your package more than 3 business days after placing your order, please contact Customer Service at 1-800-987-DRWU (3798) (M-F, 9am-5pm PST) or custserv@drjessicawu.com for assistance.


Q: I no longer have my Internet Order Number or email receipt. Can I still track my order?

You can retrieve your Internet Order Number if you registered or logged in when you placed your order. If you proceeded to checkout without signing in, we are sorry, your Internet Order Number is not retrievable online but you can contact Customer Service at 1-800-987-DRWU (3798) (M-F, 9am-5pm PST) or custserv@drjessicawu.com for assistance.

To find your Internet Order Number online:

     - Go to the My Account page
     - Enter your Email Address and Password and click “log in”
     - Click on the “order history” link and all the orders you have placed under your account will be
         displayed.
     - Click on the appropriate Order Number.



Q: Why can't I track my order?

At this time, tracking is ONLY available on orders that were placed online and shipped within the United States via FedEx. Some shipments are sent via the U.S. Postal Service and tracking information is not available for these shipments at this time. Orders placed over the phone or via mail or fax are also not trackable at this time. We apologize for any inconvenience.

If you are unable to track your package (and it has been more than 3 business days since you submitted your order), please contact Customer Service at 1-800-987-DRWU (3798) (M-F, 9am-5pm PST) or custserv@drjessicawu.com for assistance. Thank you.



Q: I received a coupon in the mail. Where do I enter the code on the shopping cart page?

Please enter the special promotional code and any other information in the box marked "Promotional code". This box is on the page titled "Special offer"  which can be visited from the "Shop" page. Then click the "Apply" button next to the box. Your shopping cart will then display the appropriate discount.



Q: Every time I place an order I have to re-enter my information. Why doesn't your site save it?

To have our site save your information, follow these steps:
     - Go to the My Account section of this site.
     - Enter your email address and password and click the "log-in" button.
     - Click the "edit user" link.
     - Enter the information you want saved.
     - Click the "Update Profile" button at the bottom of the page.
Your information will be saved. Please note that you will need to sign in as a registered shopper the next time you place an order to have our site remember your information.