Privacy Policy
Dr. Jessica Wu (“Dr. Jessica Wu,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting drjessicawu.com (the “Website”).
This Privacy Policy explains the types of information we may collect through the Website, how we use and protect that information, and the choices available to you.
If you have questions about this Privacy Policy or our privacy practices, please contact us using the contact information provided on this Website.
This Privacy Policy applies to information collected through drjessicawu.com and related online services. It does not necessarily apply to information collected offline or through other channels, including information collected in connection with medical treatment. Where applicable, protected health information may be governed separately by our Notice of Privacy Practices and applicable healthcare privacy laws.
Consent
By using our Website, you acknowledge this Privacy Policy and consent to the collection and use of information as described below.
Information We Collect
The personal information you are asked to provide, and the reasons for requesting it, will generally be made clear at the time we request the information.
Information we may collect includes:
Name
Email address
Telephone or mobile phone number
Mailing address
Information submitted through contact forms, appointment forms, questionnaires, or other Website forms
Communications you send to us, including the contents of messages and attachments
Information about your use of the Website, including IP address, browser type, device information, referring pages, pages viewed, and similar technical information
Any other information you voluntarily choose to provide
Please do not submit sensitive medical information through general Website contact forms unless the form specifically indicates that it is intended and appropriately secured for that purpose. For communications regarding your medical care, please use the communication methods provided by our office.
How We Use Your Information
We may use information collected through the Website to:
Provide, operate, and maintain the Website
Respond to inquiries and requests
Facilitate appointment requests and communications with our office
Provide information about our services
Improve, personalize, and expand the Website
Understand and analyze how visitors use the Website
Improve our services, features, and functionality
Communicate with you regarding appointments, services, updates, or other information you have requested
Send emails or text messages where you have provided appropriate consent
Conduct marketing and promotional activities where permitted by law
Protect against fraud, abuse, security threats, and unauthorized activity
Comply with legal, regulatory, and contractual requirements
SMS/Text Messaging Policy
If you provide your mobile phone number and consent to receive SMS or text messages from Dr. Jessica Wu, you authorize us to send text messages to the mobile number you provided.
Messages may include appointment-related communications, reminders, follow-up information, office communications, service-related information, and other communications you have agreed to receive.
Message frequency varies depending on your interactions with our office and the communications that may be necessary. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services.
You may opt out of receiving text messages at any time by replying STOP to a message. After opting out, you may receive a confirmation message indicating that you have been unsubscribed. You may reply HELP for assistance or contact our office directly.
Wireless carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be shared with service providers or subcontractors that assist us in providing messaging, customer service, technology, or other operational support, solely as necessary to provide those services.
Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
Please be aware that standard SMS/text messaging may not always be a secure method for transmitting confidential or sensitive health information. Do not send urgent medical requests or sensitive health information by text unless specifically instructed to do so by our office. For a medical emergency, call 911 or seek appropriate emergency medical care.
Log Files
Drjessicawu.com may use standard server log files and analytics technologies that record information when visitors access the Website.
Information collected may include:
Internet Protocol (IP) addresses
Browser type
Internet Service Provider (ISP)
Device type
Date and time of access
Referring and exit pages
Pages visited
Website interactions
This information is generally used for analyzing trends, administering the Website, measuring Website performance, understanding visitor behavior, maintaining security, and improving the user experience.
Cookies and Similar Technologies
Like many websites, drjessicawu.com may use cookies and similar technologies.
Cookies may store information such as visitor preferences, Website activity, browser information, and pages accessed or visited. This information may be used to improve the Website, analyze Website traffic, remember preferences, and customize the visitor experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.
Analytics and Advertising Technologies
We may use third-party analytics, advertising, or marketing services, including services provided by companies such as Google.
These providers may use cookies, pixels, tags, JavaScript, or similar technologies to collect information regarding use of the Website and, where applicable, measure the effectiveness of advertising or marketing campaigns.
Google and other third-party providers may use cookies to serve, measure, or personalize advertisements based on visits to this Website or other websites.
For information regarding Google's use of advertising technologies and privacy practices, please visit:
https://policies.google.com/technologies/ads
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Third-Party Services and Websites
Our Website may contain links to websites, services, social media platforms, scheduling providers, payment processors, analytics providers, or other services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.
Third-party advertising or analytics providers may use cookies, JavaScript, pixels, web beacons, or similar technologies in connection with their services. These technologies may automatically collect information such as your IP address and browser or device information.
Data Sharing
We may share personal information with service providers that perform services on our behalf, such as:
Website hosting and maintenance
Appointment scheduling
Communications and email services
SMS/text messaging providers
Analytics
Security and fraud prevention
Customer service and administrative support
These providers are permitted to access information only as necessary to perform services on our behalf and are expected to handle information appropriately.
We may also disclose information when required to comply with applicable law, regulation, legal process, court order, or governmental request; to protect our rights or safety; or to prevent fraud, abuse, or security threats.
We do not sell or rent SMS opt-in information or mobile phone numbers to third parties for their marketing purposes.
California Privacy Rights
California residents may have certain privacy rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), subject to applicable exceptions and limitations.
Depending on the circumstances and applicability of the law, these rights may include the right to:
Know the categories of personal information we collect
Request access to specific personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Know the categories of sources from which personal information is collected
Know the purposes for which personal information is collected, used, sold, or shared
Know the categories of third parties to whom information is disclosed
Opt out of the sale or sharing of personal information, where applicable
Limit certain uses or disclosures of sensitive personal information, where applicable
Exercise applicable privacy rights without unlawful discrimination
Certain information, including information governed by healthcare privacy laws, may be exempt from some provisions of California consumer privacy laws.
To exercise an applicable privacy right, please contact us using the contact information available on drjessicawu.com.
We may need to verify your identity before fulfilling certain requests.
GDPR and International Data Protection Rights
If you are located in the European Economic Area, United Kingdom, or another jurisdiction that provides similar privacy rights, you may have certain rights regarding your personal information, subject to applicable law.
These rights may include:
The right to access – You may have the right to request a copy of personal information we maintain about you.
The right to rectification – You may have the right to request correction of information you believe is inaccurate or completion of information you believe is incomplete.
The right to erasure – You may have the right to request deletion of your personal information under certain circumstances.
The right to restrict processing – You may have the right to request that we restrict the processing of your personal information under certain circumstances.
The right to object to processing – You may have the right to object to certain processing of your personal information.
The right to data portability – You may have the right to request that certain information be provided to you or transferred to another organization in a structured, commonly used format.
These rights are subject to applicable legal exceptions and requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business and medical records where applicable.
Retention periods may vary depending on the type of information and the circumstances under which it was collected.
Children's Privacy
The Website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the Website without appropriate authorization.
If you believe a child under the age of 13 has provided personal information to us through the Website, please contact us so that we can review the circumstances and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.
When we make changes, we may update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact Dr. Jessica Wu through the contact information provided at: